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Privacy & Cookie Policy

Who we are

We are Dami and Em Design Ltd ("us/we"), a UK registered company, registration number 15127839. Our registered office is 38 Thompson Way, Handcross, Haywards Heath, West Sussex, United Kingdom, RH17 6FR. 

You can reach us via email at info@damiandem.com or by phone at +44(0)7399616898.

At Dami and Em Design Ltd, we are dedicated to safeguarding the privacy and trust of our customers. In this Privacy Policy, we outline information about the collection and use of your personal information, our commitment to keeping it secure, and the limited conditions under which we may disclose it to others. We do not engage in the sale, trade, or rental of email lists with other companies or businesses for marketing purposes.

Please review this Privacy Notice regularly as we may update it from time to time.

Personal data we may collect and why

  • Contact details

Your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our website in relation to the products and services that we have from time to time agreed to provide to you;

  • Correspondence 

We collect any additional personal data you may provide to us from time to time - if you contact us by email, letter or phone, through our website, by submitting a comment on our website, or by any other means.

  • Surveys and competition responses

We collect information from surveys that we use for research purposes, if you choose to submit details; or from competition entries on our website, if you choose to submit your details; or by any other means.

  • Purchase details

We or our third party providers have to collect, process and store your information in order to proceed with your order. 

  • Details of visits to the website

Details of your visits to our website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Data Processing

We use your personal data for the following purposes:

  • To provide you with the products and services you have requested

  • To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading

  • Direct marketing (including by third parties) - In order to help us manage our customer relationships, we use third party platforms. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us on info@damiandem.com

  • To provide and improve customer support

  • To maintain our records and improve data accuracy

  • To track your usage of our website, communications, products and services - We use cookies and similar technologies to track your activity on our website so that we can provide important features and functionality on our website, monitor usage, and allow you to have a personalised experience.

  • To respond to enquiries, complaints and disputes

  • To investigate, detect and prevent fraud and comply with our legal obligations

 

Legal Basis for Processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. The following sets out more detailed explanations of the legal bases we rely on to collect and handle your personal data:

Consent - If you visit our website and you are not an existing customer we might ask for your consent to process your data, for the following purposes 

This is a necessary for the performance of a contract and to comply with our legal obligations

  • Our primary use of this basis is when you purchase products from our website. It is necessary for us to process your personal data in order to fulfil your order and send your goods to you. In some circumstances, we may be required by law to collect and process your data in certain circumstances such as if criminal activity is suspected.

Necessary for the purposes of our legitimate business interests or those of a third party

  • It may be necessary for us to make changes to your account that you have requested, or to personalise the services we provide. We will only use your data in instances where doing so does not impact your rights.

 

Data Security Measures

It is our duty to protect all personal data we have gathered. In order to do this we follow our internal data management policies and procedures, including utilisation of various security technologies to ensure that it is kept safe and secure.

Data Retention Period

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided, subject to any legal requirements. When your data is no longer required, we securely erase it from our systems.

 

Your rights

  • Right to Access

You have the right to request and obtain confirmation regarding the processing of your personal data (if we are processing it) by us - allowing you to check if your personal data is used in accordance with data protection law.

  • Right to Rectification

You can request corrections to any inaccuracies or incompleteness in your personal data held by us.

  • Right to Erasure (Right to be Forgotten)

You have the right to request the deletion of your personal data if it is no longer necessary for the purpose for which it was collected.This is not a general right to erasure; there are exceptions.

  • Right to Restrict Processing

You have the right to limit the processing of your personal data, such as restricting access to certain information or temporarily suspending processing. When processing is restricted, we can still store your personal data, but may not use it further.

  • Right to Data Portability

You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format, in certain circumstances. In certain conditions, you have the right to have such information transferred directly to a third party.

  • Right to Object

You have the right to object to the processing of your personal data, particularly in cases where the processing is based on our legitimate business interests or for marketing purposes.

  • Right to Withdraw Consent

You have the right to withdraw any previously given consent for the processing of your personal data. This withdrawal should not affect the lawfulness of processing based on consent before its withdrawal.

  • Right to Information

You have the right to be informed about how their personal data is collected, processed, and used by us. This information is provided in our privacy policy.

  • Right to Lodge a Complaint

You have the right to make a complaint with the relevant data protection authority  if you believe the processing of your personal data does not comply with data protection law.
 

Third-Party Sharing

We sometimes need to share your information with third-parties. We have outlined below the circumstances why we may share your information with third parties and the measures we take to protect your data.

We may share the following types of information with third parties:

  • Personal information required for order processing

  • Aggregated and anonymized data for analytical purposes

  • Information shared with your explicit consent

We share information with third parties for the following purposes:

  • Order fulfilment and delivery

  • Payment processing

  • Analytical and statistical purposes to improve our services

  • Marketing and promotional activities with your consent

We ensure that any third parties with whom we share your information adhere to strict data protection standards. 

 

Cookies

We use cookies to enhance your browsing experience on our website. 

Cookies are small text files placed on your device to remember preferences and improve functionality. 

We utilise essential, performance, functional, and marketing cookies. 

  • Essential cookies ensure proper website functioning

  • Performance cookies analyse user behaviour. 

  • Functional cookies remember preferences

  • Marketing cookies track interactions for promotional purposes. 

You can manage preferences through your browser settings, and for questions, contact us at info@damiandemdesign.com

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our website. 

Some cookies may be set by third-party services integrated into our site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them.

Please note that this Privacy & Cookie Policy applies to our website, and if you follow links to third-party sites, their privacy terms and conditions will apply.

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