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Returns Information

If you wish to cancel an order you have placed, you must contact us immediately at info@damiandem.com to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us, and you will be responsible for paying the cost of returning the items.

Where items have not been dispatched prior to a cancellation request, our refund policy will apply (below).

General cancellation terms - 14 days of receiving the product. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

Refunds are accepted if goods are returned in a resaleable condition in the original packaging within 14 days of receiving your goods. Once we receive your returned order safely, we will issue a refund to your original payment method within 7 days.

  • To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original wrapping and packaging. 

  • You will be responsible for paying your own shipping costs for returning your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • All products should be inspected prior to hanging. No claim can be accepted after wallpaper has been cut and hung, our responsibility is limited to the cost of the replacement wallpaper.

 

Exclusions:

  • Unless faulty, we are unable to offer refunds on fabrics as they are printed and cut to order

  • Unless faulty, wallpaper can only be returned and refunded if packaging is unopened.

  • Unless faulty, we are unable to offer refunds on lampshades as they are made to order.

  • We do not accept returns on samples.

  • We do not accept returns for extra fabric or wallpaper left over after finishing a project.

  • Please note that all bespoke products are non-returnable. 

 

Your statutory rights to refund or exchange still apply if the goods are faulty or not as described. 

**SALE ITEMS, PERSONALISED OR BESPOKE ITEMS ARE NON REFUNDABLE - THIS INCLUDES ALL FABRIC & LAMPSHADES  (PRINTED & CUT TO YOUR REQUIREMENTS)**

If any product you purchase is damaged or faulty when delivered to you, we may offer a repair, exchange, or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us to arrange for the return of the product(s) as per above cancellation and returns policy.

 

Returning by post:

Send us an email to info@damiandem.com within 14 days of receipt. Please provide the following information:

  • State your name, address, date of purchase, order number and items purchased (product name and quantity)

  • Indicate if you would rather exchange the goods or receive a refund, and the reason for the exchange or refund.

Send us the product within 14 days.

​To make a return or exchange we need to receive the product back in an unused, unopened, and resalable condition, in its original wrapping / packaging. Refunds will be given only after we have received and inspected the product. 

You must send your returns using a recorded or signed for service, and retain the proof of postage.

Faulty Products

We will make every effort to ensure you receive exactly what you have ordered in perfect condition, however if you receive a faulty or damaged order please inform us immediately, or anytime up to 14 days of receipt by email to info@damiandem.com.

Please include your order number in all communications. Once the damage is verified we will arrange a refund or exchange.

***Return of goods address - 38 Thompson Way, Handcross, Haywards Heath, West Sussex, United Kingdom, RH17 6FR**

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